CAMPING/TOURING - Information, Terms and Conditions


Payment for your holiday
We are sorry we do not have the facility for card payments. We can only accept cheques, cash or bank transfer. Bookings of three nights or less require payment in full at the time of booking. Bookings of four nights or more require a deposit of 50% of the total amount with the balance to be paid either in cash on arrival or by bank transfer/deposit at the bank prior to arrival. N.B. there is a minimum charge of two nights. Once your payment is received your pitch is secured. A cheque returned unpaid will incur a £10.00 administration fee.

Cancelled bookings
If a booking is cancelled the deposit will be withheld unless in exceptional circumstances, which then must be notified to us in writing within seven days of the event. Any refund made will be less administration costs of £20.00. Please note our charge for your pitch/pitches is based on the number of persons at the time of booking and refunds cannot be given for a change of numbers or if any of your party leave early. NB We recommend you take out your own travel/holiday insurance.

Arrival and departure times
Your pitch will not be available until 12pm on your arrival day. On your departure you will need to vacate your pitch by 10.30am. If you would like to arrive earlier or depart later please enquire at the time of booking.

Late arrivals
If you expect to arrive after 6.00pm please let us know by telephoning us direct. Unless previously notified we regret that we can only hold your pitch until 12.00pm (mid day) on the day after your holiday was due to start. In the event of a “no show” we will treat your booking as cancelled. NB Our reception closes at 8.00pm.

Number in your party
It is a condition of your booking that the total in your party does not exceed the confirmed numbers.

Bookings by young persons and groups
We are couples and families orientated and are not able to take bookings from persons under 21rs. Group bookings can sometimes be made subject to management discretion and restrictions will apply.

We want your children to be happy and most importantly safe so insist that all under 16yrs of age must be supervised at all times by an adult with parental responsibility.

Dogs are never allowed to be left unattended at any time and cannot be left on your pitch alone. All fouling must be cleaned up. There is a maximum of two per pitch. Dogs must also be on a lead.

This is allowed but we ask that common sense applies and they are fully extinguished after use. Open fires are strictly forbidden.

Unreasonable behaviour or nuisance
We have always maintained a friendly family site and would like to think that noise is kept to a reasonable level with consideration given to others at all times. If this does not occur, regretfully we may ask you to leave. Music is not permitted on site after 10.30pm.

Penvose Farm Holidays will not be liable to any persons staying at the site for any personal injury (fatal or non fatal). Nor shall they be liable for any injury, loss or damage to any property including motor vehicles, personal effects or luggage, howsoever caused or sustained.