STATIC CARAVANS - Information, Terms and Conditions


Payment for your holiday
We are sorry we do not have the facility for card payments. We can only accept cheques, cash or bank transfer. Bookings of three nights or less require payment in full at the time of booking. Bookings of four nights or more require a deposit of 50% of the total amount with the balance to be paid either in cash on arrival or by bank transfer/deposit at the bank prior to arrival. N.B. there is a minimum charge of two nights. Once your payment is received your accommodation is secured. A cheque returned unpaid will incur a £10.00 administration fee.

Cancelled bookings
If a booking is cancelled the deposit will be withheld unless in exceptional circumstances. Cancellation of your booking for any reason must be notified to us in writing within seven days of the event. If we are able to re-let the accommodation we will refund any monies possible to you less administration costs of £20.00. NB We recommend you take out your own travel/holiday insurance.

Arrival and departure times
All accommodation is available from 4.00pm on the day of your arrival. On the day of departure please vacate your unit by 10.30am. If you would like to arrive earlier or depart later please enquire at the time of booking.

Late arrivals
If you expect to arrive after 6.00pm please let us know by telephoning us direct. Unless previously notified we regret that we can only hold your accommodation until 12.00pm (mid day) on the day after your holiday was due to start. In the event of a “no show” we will treat your booking as cancelled. N.B. Our reception closes at 8.00pm.

Number in your party
It is a condition of your booking that the total in your party does not exceed the capacity of the caravan.

Bookings by young persons and groups
We are couples and families orientated and are not able to take bookings from persons under 21yrs. Group bookings can sometimes be made subject to management discretion and restrictions will apply.

We want your children to be happy and most importantly safe so insist that all under 16yrs of age must be supervised at all times by an adult with parental responsibility.

Dogs are never allowed to be left unattended at any time and cannot be left in our caravans alone. They are also not permitted on the seating or beds for hygiene purposes and must have their own bed with bedding/blanket supplied by yourself. All fouling must be cleaned up. Some of our caravans are pet free so if you wish to bring a dog please check at the time of booking that your unit is suitable for you to bring a pet. There is a maximum of two per unit and no large breeds are accepted. Dogs must also be on a lead.

This is allowed but we ask that common sense applies and they are fully extinguished after use. Open fires are strictly forbidden.

Unreasonable behaviour or nuisance
We have always maintained a friendly family site and would like to think that noise is kept to a reasonable level with consideration given to others at all times. If this does not occur, regretfully we may ask you to leave. Music is not permitted on site after 10.30pm

Penvose Farm Holidays will not be liable to any persons staying at the site for any personal injury (fatal or non fatal). Nor shall they be liable for any injury, loss or damage to any property including motor vehicles, personal effects or luggage, howsoever caused or sustained.